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Last Updated: July 29, 2025
At xCult.art, we are building a global community that empowers artists and connects cultures through art. Your privacy and trust are fundamental to our mission. This policy explains how we collect, use, and protect your personal data in clear, straightforward terms.
Data Controller:
xCult.art S.à r.l.
[Complete Address]
L-[Postal Code] Luxembourg
Email: privacy@xcult.art
Phone: [Phone Number]
EU Representative: xCult.art S.à r.l. (same address)
We collect only the data necessary to provide our cultural marketplace and community platform. Here’s exactly what we gather:
What we collect:
Why we need it: Account creation, authentication, personalized experience, community connections
Legal basis: Contract performance (providing our services)
How long we keep it: Until you delete your account, then 30 days for technical cleanup
What we collect:
Why we need it: Building artist communities, facilitating cultural exchange, enabling social commerce
Legal basis: Contract performance and legitimate interests (community building)
How long we keep it: Until you delete content or close your account; public posts may remain anonymized if integral to community discussions
What we collect:
Why we need it: Marketplace operations, secure payments, tax compliance, fraud prevention
Legal basis: Contract performance and legal obligations
How long we keep it: 7 years after last transaction (reduced from 10 years; EU accounting requirements)
What we collect:
Why we need it: Order fulfillment, customer service, accounting, dispute resolution
Legal basis: Contract performance and legal obligations
How long we keep it: 7 years for accounting; 2 years for customer service
What we collect:
Why we need it: Event management, community building, improving cultural programming
Legal basis: Contract performance
How long we keep it: 2 years after event (reduced from 3 years)
What we collect:
Why we need it: Platform security, fraud prevention, personalized recommendations, Cultural Hub matching, service improvement
Legal basis: Legitimate interests (security, functionality, and user experience)
How long we keep it: 90 days for most logs; 1 year for security incidents; 2 years for analytics data
What we collect:
Why we need it: Customer support, platform updates, community building
Legal basis: Contract performance and consent (for marketing)
How long we keep it: 2 years after resolution; until unsubscribe for marketing
We use your personal data to:
We share your data only when necessary and with appropriate safeguards. We do not share personal data with third parties for marketing purposes or sell your data to anyone.
Your data is primarily stored on EU servers. When we transfer data outside the EU:
Specific transfers:
You have comprehensive rights over your personal data:
Request a copy of all personal data we hold about you
Update or fix any inaccurate information
Request complete deletion (“right to be forgotten”)
Limit how we use your data in specific circumstances
Download your data in a standard format
Opt out of processing based on legitimate interests
Remove consent for marketing and optional features anytime
How to exercise your rights:
We protect your data with:
We use cookies to enhance your experience and provide essential platform functionality. For detailed information about our cookie usage, types, and your control options, please see our Cookie Policy.
Essential cookies are necessary for platform functionality and cannot be disabled. Optional cookies require your consent and can be managed through your browser settings or our cookie preference center.
Our platform is designed for users 16 and older. We do not knowingly collect data from children under 16. If you are a parent and believe we have your child’s data, contact us immediately at privacy@xcult.art.
If a security incident affects your data:
If you are not satisfied with our privacy practices:
We may update this policy to:
How we notify you:
At xCult.art, we use data responsibly to:
Your data helps us fulfill our mission while respecting your privacy and cultural values.
Privacy questions: privacy@xcult.art
General support: support@xcult.art
Community guidelines: community@xcult.art
Address:
xCult.art S.à r.l.
[Complete Address]
L-[Postal Code] Luxembourg
We believe in transparent, respectful data practices that support our global artistic community. Thank you for trusting us with your information.